Online access for four individuals for the American Hotel & Lodging Educational Institute's Guest Service Gold Training program.

This online program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on authenticity, intuition, empathy, delight, delivery, initiative, and being a champion.

This online program is for individual training, and can be completed in 2 hours. Individuals who complete the program are eligible to take a certification exam and earn the designation of Certified Guest Service Professional (CGSP).