The VOICE Customer Service Turn-Key Training Kit and Consulting (a $620 Value)

Our electronic downloadable turn-key customer service training kit has all the training content you need to conduct your own customer service training program with your staff. Also included is two hours of our trainer’s time to provide phone consulting and/or editing to your training kit.

Our customer service training manual and kit is over 250 pages/slides and includes the following electronic documents:

• PDF instructor's customer service training manual - this 18 page manual includes information on how to prepare for the training, a supply and equipment checklist, how to hire a mystery shopping company to evaluate training needs, and how to use all the components of your training material.


• PDF instructor script - this 88 page instructor script follows the PowerPoint Presentation. You will know exactly what to say and the scripts make it easy to transition fluently from slide-to-slide.


• Exercises to make your training fun and participative - provided in the electronic documents are all the exercises you can print off, as well as instructions on how to conduct each engaging exercise.


• Editable PowerPoint Presentation - this 8 module training presentation includes 88 slides. You will be able to make changes to the slides to customize it for your business.


• Editable and printable content outline workbook - this 53 page content outline workbook helps participants retain more information by filling in the blanks.


• Printable PDF participant pre-training, self-assessment form - engage your participants before the training with this self-assessment form. Not only does the form ask participants to rank their customer service skills, but it also asks them what they think their training needs are. An accompanying spreadsheet for the instructor's use is provided to input their individual scores. The spreadsheet scoring system provides a score for the employee and contrasts it with their overall perception of how well they think they perform.


• Editable and printable certificate of completion template - show your appreciation to participants by providing each person with a certificate of completion. Certificates are editable so you can add your company logo, participant's names and the names of the company representatives who are providing the training.


• Editable and printable self-improvement form - follow up is the key to any training. With our simple self-improvement form, employees can work with their supervisors to make needed improvements.


• Editable and printable class evaluation form - if you are buying this kit, chances are you see the need for ongoing training with the attrition of employees. The class evaluation form will help you to make subsequent trainings better.

System requirement for these electronic documents include:

Adobe Acrobat Reader
Microsoft PowerPoint Presentation 97 or newer
Microsoft Word 97 or newer
Microsoft Excel Workbook

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