Rules and Regulations

1. A one-time use of the Southwest flight e-pass that can be redeemed for travel on Southwest Airlines. By accepting and/or redeeming the Southwest flight e-pass(es), you acknowledge the content of these Southwest flight e-pass Rules and Regulations and agree to abide by them. Southwest Airlines reserves the right to change the Southwest flight e-pass Rules and Regulations at any time.

2. The Southwest flight e-pass will bear the date of issue and the date of expiration. Expiration dates will not be extended, and travel must be completed on or before the expiration date.

3. The Southwest flight e-pass is valid for Southwest-operated, published, scheduled service and is not valid on interline or codeshare service.

4. The Southwest flight e-pass is non-refundable and is not redeemable for cash or credit. The Southwest flight e-pass will not be replaced for any reason, including, without limitation, if lost, stolen, or fraudulently used. The Southwest flight e-pass is non-transferrable and cannot be sold to a third party. Sale, auction, or re-tendering of the Southwest flight e-pass for money or otherwise is strictly prohibited. The Southwest flight e-pass may not be used for promotional purposes unless previously approved by Southwest. Any suspected fraud, misrepresentation, misuse, abuse or violation of the Southwest flight e-pass^SM Rules and Regulations may result in cancellation of the Southwest flight e-pass(es).

5. Each individual Southwest flight e-pass is valid for one-way travel. Two flight e-passes are required to book roundtrip travel.

6. Southwest flight e-pass holders are required to be nineteen (19) years of age or older and a legal U.S. resident.

7. Air transportation by Southwest Airlines Co. (“Southwest”) is subject to Southwest Airlines’ Passenger Contract of Carriage (“Contract of Carriage”), the terms of which are herein incorporated by reference. Incorporated terms include but are not limited to:

a) Limits of liability for personal injury or death of Passengers.

b) Limits on liability for loss, damage to, or delayed delivery of passenger baggage, including fragile, perishable, and certain other irreplaceable and/or high value goods or contents, as specified in the Contract of Carriage. Baggage liability for covered items (except wheelchairs or other assistive devices as provided in 14 CFR §382.131) is limited to $3,500 per fare paying Passenger unless excess valuation coverage is purchased.

c) Claims restrictions, including time periods in which a Passenger must file a claim or bring an action against Southwest for its acts or omissions or those of its agents.

d) Rights of Southwest to change terms of the Contract of Carriage.

e) Rules on reservations, check-in time, refusal to carry, and smoking.

f) Rights of Southwest and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate air carrier or aircraft, and rerouting.

g) Overbooking: If a Passenger is denied boarding due to an oversale, has obtained his/her boarding pass and is present and available for boarding in the departure gate area at least ten minutes before scheduled departure, with few exceptions, such Passenger is entitled to compensation.