This interactive workshop provides participants with an opportunity to have an honest and practical conversation about developing more confidence when it comes to conflict and managing the everyday challenges that occur in the workplace. Moreover, this discussion not only explores how to effectively navigate difficult conversations, but also how to have difficult conversations with difficult people. Participants gain new techniques, a positive mindset when it comes to conflict, and sustainable solutions--even for the most conflict avoidant individuals.

Donated by Lisa MacDonald, Mass Bay Community College

Elleminc: Training, Development and Coaching