Do you ever misunderstand what people say at work, resulting in wasted time and energy? If so, then this wonderful little book by ITP faculty member Mark Brady is for you!

"I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions."
-Lee Iacocca, former CEO, Chrysler Corporation

"Successful leaders unite individuals in successful efforts by listening to even the humblest among them."
-Michael La Torra, author, A Warrior Blends With Life

"If you're a good listener, then you've got the complete package."
-Ralph "Sonny" Barger, President and CEO, Hell's Angels, Inc.