This series of nine titles (workbooks and DVDs) is loaded with "need-to-know" information on how supervisors should carry out their responsibilities to management as well as employees. Ideal as a self-trainer or for learning in groups, the series helps supervisors meet management's objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them. The set of nine titles provides an entertaining approach to building supervisory skills.