Five GO WOW handbooks!  Includes 100 25-page GO WOW pocket pads!  Never let a complaint walk!  Perfectly sized, the GO WOW pocket pads conveniently fit in your pocket.  Now, you can reduce the guest problems reported on your surveys while increasing your satisfied and loyal customer base.  Your service recovery efforts will pay off handsomely when all of your associates are equipped with a GO WOW pocket pad!  Now your team can efficiently communicate necessary information to turn a guest problem into a Guest WOW. A must-have for all hotel associates.  The Core Hospitality Principle™ Banner:  Exceed Guest Expectations!  This fantastic visual aid is aesthetically pleasing, motivational, and educational.