A 12-month Hospitality ALIVE! subscription. Includes a complete how-to-kit each month on how your team can apply the 10 Core Hospitality Principles? necessary to increasing your guest satisfaction and loyalty ratings! Each month you and all your managers will receive the current topic including a monthly interactive challenge for managers and associates to enhance guest satisfaction. This is the easy and fun way to increase your guest satisfaction scores! You simply watch your scores increase month after month when your team uses these tools:

Proper & Professional Presentation
Extreme Greetings & Banner
Staff Knowledge & Banner
Guest Name Recognition & Banner
Efficient & Professional Service
Telephone Etiquette
Responsiveness of Staff & Banner
Guest Room Etiquette
Anticipating Guest Needs
Exceeding Guest Expectations

Redeem by January 21, 2009.