The GO WOW handbook 10-pack is a full-color, 19-page, spiral-bound handbook, the perfect tool for managers to improve their team's problem resolution skills. Learn the essential steps for turning guest complaints into loyal and satisfied customers. It’s the perfect tool for your team to achieve a perfect 10 in service recovery! Available in English and Spanish, the GO WOW handbook features these subjects:

• How to recognize ALL guest opportunities
• How to take advantage of ALL guest opportunities.
• Learn and use the five GO WOW tools
• Create your own GO WOW menu, The Language of Hospitality™
• My favorite guest opportunities and WOWs

Redeem by January 21, 2009.