Follett Higher Education Group is proud to offer our Secret Shopper service for your bid! The Secret Shopper program is typically available only to Follett partners, however, we are extending this offer on an exclusive basis to the attendees of CAMEX.

 With Follett's Secret Shopper program, you will have access to a sophisticated quantitative approach to measuring your customer service performance -- and ultimately enhancing your level of customer satisfaction.

Follett Higher Education Group has utilized the Secret Shopper program across our entire network of college stores. By leveraging the size and resources of our organization, as well as the close partnership Follett has forged with AboutFace, the leader in secret shopping services, we are able to offer this program to your college store.

From housekeeping to merchandising, from management accountability to operational absolutes, Follett's Secret Shopper program evaluates every facet of your college store in order to find areas of excellence as well as those that can be improved.

Your winning bid will grant you:

* Exclusive access to this program for one year (including 4 shops)

* Customizable questionnaire

* The unique opportunity to benchmark your store's performance against similarly sized stores in the Follett network.